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Returns and Cancellations

RETURNS & CANCELLATIONS

We want you to be completely satisfied with your purchase. If you change your mind or are not fully happy with your item, you may exchange it, subject to the terms outlined below. Please read our Return Policy & Instructions carefully.

Important: It is the customer’s responsibility to ensure the safe return of any product using a tracked delivery method if requesting a refund or credit note.

Please note: Earrings are non-refundable due to hygiene reasons.

Made-to-Order Pieces & Commissions

  • Made-to-order pieces and commissioned pieces are handcrafted specifically for you.
  • Due to their bespoke nature, we do not accept returns, refunds, exchanges, or cancellations once the order has been confirmed and paid for.

Bags, Accessories, Jewellery & Clothing

  • You have 7 days from receiving the item to request a return.
  • The item must be unworn, unused, in pristine condition (no marks or signs of wear) and in its original packaging.
  • Please refer to the Returns Process below for further details.

RETURNS & EXCHANGE POLICY

Returns

  • You must request a Returns Number within 7 days of receiving the item.
  • The item must be returned in its original condition within 7 days of receiving the Returns Number.
  • Returns must follow our Return of Goods guidelines (see below).
  • Earrings are non-refundable and cannot be returned or exchanged due to hygiene reasons.
  • Made-to-order and commissioned pieces are non-refundable and cannot be exchanged.

Exchanges

  • Once your returned item is received and inspected, we will issue an exchange within 14 days, provided the item is undamaged and unworn.
  • Items that are incomplete, damaged, or used are not eligible for exchange.
  • Earrings cannot be exchanged due to hygiene reasons.
  • Made-to-order and commissioned pieces cannot be returned or exchanged.

Credit Notes

  • Credit notes are issued in the name of the original cardholder and are valid for 12 months.
  • You can redeem a credit note against all full-price and sale items on www.cabinetjewellery.com.

Postage & Processing Fees

  • Original postage costs are non-refundable, except in cases where an item is faulty upon receipt.
  • Exchanges received outside the specified timeframes will be accepted at the discretion of Cabinet Studios Ltd.

RETURN OF GOODS – PROCESS & GUIDELINES

To initiate a return, please follow these steps:

1. Request a Return Number

2. Package Your Return Securely

  • Place the item(s) in the original box and ensure secure packaging.

3. Address & Shipping

  • Clearly write the Cabinet Studios Ltd return address on the outside of the package.
  • Use a secure, traceable shipping service:
    • UK Returns – Use a tracked delivery service.
    • International Returns – Use a secure courier service.

Note: Customers are responsible for ensuring the safe return of their items. Cabinet Studios Ltd is not liable for lost or damaged returns.

IMPORT TAX & DUTIES

  • Customers returning a product from outside the UK will be responsible for any import taxes or duties upon return.
  • Any customs/duty charges applied by the receiver’s country are the sole responsibility of the customer.

GPSR COMPLIANCE & EU REPRESENTATION

At Cabinet Jewellery, we are committed to ensuring compliance with the General Product Safety Regulation (GPSR), which governs product safety standards across the European Union. To meet these requirements, we have appointed FlexRep EU OÜ as our official EU Authorised Representative (EU AR).

Our EU AR ensures that our products comply with all applicable safety regulations and that we maintain a responsible presence within the EU market. FlexRep EU OÜ serves as our designated contact for regulatory compliance and market surveillance authorities.

EU Representative Contact Information

    By partnering with FlexRep, we ensure that our products meet the highest safety standards and are fully compliant with EU regulations. If you have any concerns or questions regarding product safety or regulatory compliance, please feel free to reach out to us.