Returns and Cancellations

RETURNS AND CANCELLATIONS

If you are not satisfied with your purchase, or simply change your mind, then you can exchange your item of jewellery. Please read the return policy and instructions in this document. Please note that it is the customers responsibility to ensure the safe return of a product via a tracked delivery method should you wish to have a refund or credit note.

Made to order pieces

Made to order pieces are specifically handcrafted for you, and therefor we cannot accept returns/refund/exchanges or cancellations on any made to order pieces once the order has been accepted and paid for.

Limited edition T-shirts

You have 2 week from the date of purchase to return your t-shirt, it must be unworn, in pristine condition (no make-up marks) and in its original packaging. Please see below for details about making a return.

Returns / Exchange Policy

I. Returns - You must request a Returns Number within 7 days of receiving the item and return the item for and exchange to us in its original condition within 14 days of receipt of goods. Please follow the return of goods guidelines.

II. An exchanges will be issued within 14 days of Cabinet Studios Ltd receiving your return providing the item is undamaged and unworn.

III. We cannot issue an exchange on items that are incomplete, damaged or in an otherwise used condition.

IV. We are unable to exchange any earrings purchased on our online boutique due to hygiene.

V. No returns or exchanges can be offered on one off/bespoke pieces or made to order pieces.

VI. Credit notes are issued in the name of the cardholder and are valid for 12 months. You can redeem a credit note against all full price and sale items on www.cabinetjewellery.com

VII. Cabinet Studios ltd will not refund the original postage costs with the exception that an item is faulty upon receipt.

VIII. Exchanges received outside of the above stated timelines are accepted at the discretion of Cabinet Studios Ltd.

Return of goods:

info@cabinetjewellery.com

I. Please enclose your Order number when you return any items

II. Securely package your item/s in its original box.

III. On the outside of the packaging, please clearly write the Cabinet Studios Ltd address.

IV. Return the item to us via a secure, traceable service. If you are in the UK, Outside the UK please use a secure courier for your return. It is the customers responsibility to ensure the safe return of a product should they wish to request a return or credit note.

Import Tax & Duties:

Should you wish to return a product to us from overseas you will be liable to any import tax and duties upon returning products to the UK.

All customs / duty charges are the responsibility of the receiver in their country or residence upon delivery.